CRM

Modern marketing has never been more efficient. Brands can personalise emails at scale, automate customer journeys in real time, and trigger communications based on almost any behaviour imaginable. Th…

Retail CRM teams are working harder than ever to maintain results they achieved a year ago. The segmentation is sharper, the automation more sophisticated, the creative more refined, and yet open rate…

Email is optimised. SMS is automated. Push notifications are relentless. CRM teams have spent the last decade perfecting digital lifecycle marketing. And yet something uncomfortable has happened along…