Case Studies
Results that speak for themselves.
Real campaigns. Real brands. Real numbers.
Orlebar Brown
Personalised handwritten notes and premium gifting campaign.
16×
ROAS
14%
Response Rate
+10%
Revenue
Victoria Beckham
Welcome journey transformation driving 1st to 2nd purchase.
+56×
ROAS
+66%
2nd Order Revenue
+31%
Revenue per Contact
Space NK
How handwritten notes double loyalty programme tier migration.
2×
Tier Migration
+118%
Migrating to Deluxe
+29%
Purchases
OKA
Welcome journey transformation driving 1st to 2nd purchase.
26.6×
ROI (High Value)
16×
Overall ROI
+931%
Revenue
Libby London
Real-time programmatic postcards to reduce cart abandonment.
12%
Avg Response Rate
56×
ROI
Nkuku
Converting catalogue browsers into buyers with handcrafted notes.
24×
ROI
Speedo
Recognising top-tier community members with personal handwritten notes.
+904%
Revenue
The Times
Reducing subscriber churn at renewal with personalised physical letters.
+36%
Revenue
Brook Taverner
Automated programmatic direct mail triggered by CRM behaviour.
22×
ROI
12%
Response Rate
Sweaty Betty
Handwritten seasonal campaigns to celebrate and grow a loyal community.
14%
Redemption
54%
Purchased Within 3 Weeks
+19.5%
AOV
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