What We Do
Handwritten notes, without the usual limits
A handwritten note makes a customer interaction feel more personal because it carries something most digital communication does not: visible effort.
We help brands use handwritten notes at scale, either for focused campaigns or as part of an ongoing customer journey. They can welcome a new customer, recognise loyalty, support a gifting campaign or reconnect with someone who has stopped shopping.
The campaign may reach thousands of people. The message should still feel like it was written for one.
Why it works
More personal than another email
Email works well for many customer communications, but it is not always the right format when the aim is to show appreciation or strengthen a relationship.
Handwritten notes give these moments more weight. They make the customer feel recognised without relying on another promotion, offer or discount.
That is why they work particularly well for thank-yous, loyalty moments and communications where the relationship matters as much as the next purchase.
Built around the customer moment
The strongest campaigns start with a clear reason for writing.
That could be a customer’s first purchase, an important anniversary, a high-value order or a period of inactivity. The audience, timing and message are then built around that moment.
Personalisation alone is not enough. A good note should reflect what the customer has actually done, rather than feeling like generic direct mail with their name added to it.
One campaign or always on
Some brands begin with a single send around a launch, event or specific customer group. Others connect handwritten notes to their CRM so they are triggered automatically when a customer reaches a certain stage.
Both can work. The right approach depends on the audience, volume and purpose of the campaign. We help brands build something that works creatively, commercially and operationally.
We manage the full process
We take care of the cards, handwriting, envelopes, personalisation, fulfilment and postage. We can also support with customer data, artwork and campaign planning.
This makes handwritten communication practical at scale without losing the quality that makes it effective in the first place.
Genuine handwriting, produced properly
Every note is physically written using a real pen.
Depending on the campaign, it can be completed by one of our writers or produced using our AI-scripted handwriting technology. We recommend the right method based on the message, volume, budget and level of personalisation required.
The result should feel natural, appropriate for the brand and believable to the person receiving it.
Where handwritten notes work
Brands we have worked with
Explore other formats
Make physical mail part of the customer journey
Whether you are planning a single campaign or looking to introduce handwritten notes into your CRM, we can help identify where they will have the greatest impact.