What We Do

Personal gifting, managed at scale

A good gift should feel relevant to the person receiving it, rather than like the same promotional item sent to an entire customer list.

We help brands create and deliver personalised gifting campaigns, from a well-chosen product with a handwritten note through to bespoke boxes, custom packaging and multi-item sends.

The experience feels personal to the recipient, while the production and fulfilment remain manageable for the brand.

Premium Inkpact gift box with handwritten note and considered packaging

Built around a reason to send

The strongest gifting campaigns begin with the customer moment, not the product.

That might mean recognising loyalty, thanking a high-value customer, supporting a launch or reconnecting with someone who has stopped engaging.

Once the purpose is clear, we shape the gift, message and presentation around it. This makes the campaign feel considered, rather than like branded merchandise being sent for the sake of it.

A carefully presented Inkpact gift with personalised insert

From simple mailers to bespoke builds

Not every gifting campaign needs complicated packaging.

Sometimes the right answer is a strong product, a personalised insert and a handwritten message. Other campaigns need something more distinctive, with custom-made boxes, branded materials or several items brought together into one experience.

We recommend the right level of production based on the audience, objective and available budget.

Boden Christmas gift box open on a table, with a personalised handwritten note inside

Boden branded gift box and candle set laid out alongside a personalised handwritten note

One campaign or part of the customer journey

Gifting can support a one-off moment such as Christmas, a launch or an event. It can also become part of an ongoing CRM programme.

A gift might be triggered when a customer reaches a certain spend level, moves into a VIP segment or reaches an important anniversary. The process can be automated without the final experience feeling automated.

We handle the operational detail

We manage sourcing, personalisation, packaging, storage, fulfilment and delivery. Handwritten notes, printed inserts and customer-specific content can all be included within the same campaign.

This gives brands one process for the complete send, rather than several suppliers that need to be managed separately.