Automate personalised direct mail that drives more customers, more repeat purchases and more revenue.
Trusted by the world's most ambitious retailers.
Digital has changed how brands connect with customers. But when everyone's competing for attention in the same places, it's harder to stand out. Physical mail creates a different kind of moment. Something personal, unexpected and tangible that shows a customer they're worth more than another message on a screen.
We bring physical mail into your existing CRM, turning everyday customer moments into something worth remembering. Using customer data, psychology and some clever technology, we make genuinely personal communication possible at scale. Because making people feel valued is good for business.
A handwritten note for one customer. A thoughtful gift for another. We help you work out who should get what, and when. Then we take care of everything, from the strategy and personalisation to production and delivery. All built around growing your customer relationships.
Before Inkpact, Victoria Beckham had never used any physical mail.
Today, connected directly to Klaviyo, Inkpact automatically triggers handwritten notes, luxury gifting and personalised lookbooks throughout the customer journey.
The result? A new automated marketing channel that increases customer lifetime value, purchase frequency and creates memorable customer experiences that strengthen every other channel.
“Connecting Inkpact to our CRM unlocked a completely new growth channel for Victoria Beckham.”
Personalised handwritten notes and premium gifting campaign.
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Recognising top-tier community members with personal handwritten notes.
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Real-time programmatic postcards to reduce cart abandonment.
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Converting catalogue browsers into buyers with handcrafted notes.
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How handwritten notes double loyalty programme tier migration.
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Welcome journey transformation driving 1st to 2nd purchase.
View case study →Connect Shopify, Klaviyo, Ometria or other CRM platforms to trigger physical mail through your existing flows
Turn a new contact into a real-world first impression.
Make the first order feel personal, considered and remembered.
Recognise repeat behaviour and start building a relationship.
Bring customers back with something more memorable than another email.
Create a tactile nudge at the moment digital reminders get ignored.
Prompt the next order with a useful, timely physical touchpoint.
Reward your highest-value customers with something they can hold onto.
Reconnect with lapsed customers in a way that feels human, because it is.
Recognise customer anniversaries with gifts to show you care.
We don’t just send stuff. We use insights to create a moment that inspires action.
Beautiful editorial pieces that increase engagement and revenue.
Scale handwritten direct mail using AI-powered scripting.
Programmatic direct mail triggered automatically from customer behaviour.
Physical experiences your customers never expect.
“Inkpact helped us create genuinely memorable customer moments at scale. The response from our customers was incredible, creating authentic advocacy and making people feel truly valued.”
FAQs
We integrate with your existing e-commerce platforms and CRM to trigger personalised handwritten notes at key customer moments — new orders, loyalty milestones, win-backs, and more. Our network of scribes write each note by hand. We handle printing and fulfilment end-to-end.
Most brands are live within 2–4 weeks of kickoff. We'll map your customer journey, define the triggers, agree on messaging, and handle the scribes. Our onboarding team runs the entire process.
We work with brands sending from 100 notes per month upwards. Volume-based pricing applies, and our team will work with you to find the right tier for where you are now and where you're heading.
Yes — deeply. Each note can pull from your data to include the customer's name, order details, product names, loyalty tier, and more. No two notes need to be the same.
Yes. We integrate natively with Shopify, Klaviyo, and most major e-commerce and CRM platforms. We also offer a flexible API for custom setups if your stack is more bespoke.
We track cohort performance against your control group, monitoring repeat purchase rate, ROAS, and customer lifetime value. Most brands see measurable ROI within 90 days.
Handwritten notes and letters, postcards, catalogues, and branded inserts. All can be triggered programmatically based on your customer data, at any scale.
Ready to make marketing felt?
Book a strategy session to discover how automated physical mail can increase customer acquisition, repeat purchases, retention and profitability.
We use insights to create a moment that inspires action.
