Inkpact

The physical mail platform for modern retailers

Automate personalised direct mail that drives more customers, more repeat purchases and more revenue.

Inkpact collage

Trusted by the world's most ambitious retailers.

Victoria Beckham
OKA
Orlebar Brown
Space NK
Boden
ME+EM
Net-A-Porter
Victoria Beckham
OKA
Orlebar Brown
Space NK
Boden
ME+EM
Net-A-Porter
Nkuku
Varley
The White Company
Ocado
Augustinus Bader
Nkuku
Varley
The White Company
Ocado
Augustinus Bader

If it’s made for everyone,
it’s felt by no one.

AI has made it easier than ever to create and send marketing at scale. The result? More emails. More ads. More noise. Rising acquisition costs. Falling attention. Falling loyalty.

Growth doesn’t come from sending more. It comes from creating moments people notice. They remember.

Inkpact connects physical mail to your customer data, automatically triggering personalised experiences across the customer journey — with measurable commercial results.

One platform. Every format. Measurable growth.

Person reading INKPACT newspaper — Made to be seen

Customer stories

Before Inkpact, Victoria Beckham had never used any physical mail.

Today, connected directly to Klaviyo, Inkpact automatically triggers handwritten notes, luxury gifting and personalised lookbooks throughout the customer journey.

The result? A new automated marketing channel that increases customer lifetime value, purchase frequency and creates memorable customer experiences that strengthen every other channel.

+0%Revenue per Contact
+0%2nd Order Revenue
0×ROAS

“Connecting Inkpact to our CRM unlocked a completely new growth channel for Victoria Beckham.”

Lisa, Head of CRM
Victoria Beckham campaign
Victoria Beckham campaign — high heels
Victoria Beckham campaign
SEND ITLIKE
Inkpact×Victoria Beckham
Beckham
Orlebar Brown
Orlebar BrownOrlebar Brown
16×ROAS Campaign

Personalised handwritten notes and premium gifting campaign.

View case study →
Speedo
SpeedoSpeedo
+904%Revenue Uplift

Recognising top-tier community members with personal handwritten notes.

View case study →
Libby London
Libby LondonLibby London
56×ROI Programmatic Postcards

Real-time programmatic postcards to reduce cart abandonment.

View case study →
Nkuku
NkukuNkuku
24×ROI Catalogue Follow-up

Converting catalogue browsers into buyers with handcrafted notes.

View case study →
Space NK
Space NKSpace NK
+118%Tier Migration

How handwritten notes double loyalty programme tier migration.

View case study →
OKA
OKAOKA
26.6×ROI Welcome Journey

Welcome journey transformation driving 1st to 2nd purchase.

View case study →
INKPACT’S RESPONSERATES ARE
ASTRONOMICAL
RORY SUTHERLAND

Automate your customer journey

Connect Shopify, Klaviyo, Ometria or other CRM platforms to trigger physical mail through your existing flows

Moment 1 of 9Customer signs up
Welcome postcard

Turn a new contact into a real-world first impression.

Moment 2 of 9First Purchase
Handwritten thank-you note

Make the first order feel personal, considered and remembered.

Moment 3 of 9Second Purchase
Catalogue

Recognise repeat behaviour and start building a relationship.

Moment 4 of 9Browse Abandonment
Programmatic Postcard

Bring customers back with something more memorable than another email.

Moment 5 of 9Checkout Recovery
AI Script

Create a tactile nudge at the moment digital reminders get ignored.

Moment 6 of 9Restock Reminder
Lookbook

Prompt the next order with a useful, timely physical touchpoint.

Moment 7 of 9VIP
Premium gift moment

Reward your highest-value customers with something they can hold onto.

Moment 8 of 9Win-back
Reactivation note

Reconnect with lapsed customers in a way that feels human, because it is.

Moment 9 of 9Loyalty
Surprise & delight gifts

Recognise customer anniversaries with gifts to show you care.

We don’t just send stuff. We use insights to create a moment that inspires action.

Lookbooks

Lookbooks

Beautiful editorial pieces that increase engagement and revenue.

AI Scripted notes

AI Scripted
Handwriting

Scale handwritten direct mail using AI-powered scripting.

Handwritten

Handwritten Notes

Genuinely handwritten by one of our 2,000 scribes.

Postcards

Personalised
Postcards

Programmatic direct mail triggered automatically from customer behaviour.

Gifting

Gifting

Physical experiences your customers never expect.

“Inkpact helped us create genuinely memorable customer moments at scale. The response from our customers was incredible, creating authentic advocacy and making people feel truly valued.”
IndiaCRM ManagerJohn Lewis
Data and craft visual

Why retailers choose Inkpact.

We do the hard work.

From strategy and creative to CRM integration, production, fulfilment and reporting, our team becomes an extension of yours so you can focus on growing the business.

We remove the risk.

Already sending direct mail? We’ll match your current mailing costs while creating campaigns that are more personalised, more measurable and designed to deliver better results.

We grow together.

Whether you’re launching your first campaign or scaling globally, our flexible pilot and performance-based commercial models mean we succeed when you do.

Less effort. Less risk. More growth.

FAQs

We integrate with your existing e-commerce platforms and CRM to trigger personalised handwritten notes at key customer moments — new orders, loyalty milestones, win-backs, and more. Our network of scribes write each note by hand. We handle printing and fulfilment end-to-end.

Most brands are live within 2–4 weeks of kickoff. We'll map your customer journey, define the triggers, agree on messaging, and handle the scribes. Our onboarding team runs the entire process.

We work with brands sending from 100 notes per month upwards. Volume-based pricing applies, and our team will work with you to find the right tier for where you are now and where you're heading.

Yes — deeply. Each note can pull from your data to include the customer's name, order details, product names, loyalty tier, and more. No two notes need to be the same.

Yes. We integrate natively with Shopify, Klaviyo, and most major e-commerce and CRM platforms. We also offer a flexible API for custom setups if your stack is more bespoke.

We track cohort performance against your control group, monitoring repeat purchase rate, ROAS, and customer lifetime value. Most brands see measurable ROI within 90 days.

Handwritten notes and letters, postcards, catalogues, and branded inserts. All can be triggered programmatically based on your customer data, at any scale.

Let’s talk.

Ready to make marketing felt?

Book a strategy session to discover how automated physical mail can increase customer acquisition, repeat purchases, retention and profitability.

View case studies
Not just sent. Felt.