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Handwritten notes by real people

Create a truly memorable customer experience proven to increase sales and drive retention.

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Our Clients

Delivering exceptional results for the worlds top brands

Real human connection

Use handwritten notes to create a truly memorable customer journey and increase retention. With our secure online platform you can create personalised genuinely handwritten mail at scale. Our scribes handwrite each of your messages onto your branded stationery and pop it in the post straight to your customer's letter box. 

Hear Charlotte and Gracie explain more about what we do --->  

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We want to forge a human connection with our customers, so they become a strong advocate of our brand and stay with us longer. We have worked with Inkpact to connect and create meaningful moments for our customers. These have been very successful, and we are looking forward to working with them more.
Laura - Head of Marketing at Good Energy 
We wanted something special for our pledgers. A handwritten note via Inkpact provides that personal touch we were looking for. I am delighted with the service and my account manager.
Anisha - Legacy at Macmillan Cancer Support
We’re really pleased with the number of positive comments our customers have made regarding our personalised, handwritten postcards. This in turn has had a positive impact on the number of customers we’ve retained year on year, whilst remaining cost competitive when compared to other marketing channels.
Orlebar Brown - CRM Manager of Orlebar Brown
Our members are everything to us. With Inkpact we can show them how much we value them in a way that is in keeping with and enhances our brand. Our customers love the personal touch that a handwritten note brings.
Tamara Lohan - Co-Founder of Mr & Mrs Smith
We love the personal touch of sending handwritten messages and adding that little bit extra to our customer communications. With Inkpact it’s so simple to brand our own stationery and their website makes it all so easy to manage.
Sally Haswell - Marketing manager at Secura

Proven results

Creating a memorable moment isn’t just  nice to have. We have sent nearly 500,000 notes and tracked the impact on the bottom line. Here are just some of those results.


A subscription company saw an increase in retention of 50% after a simple thank you note. 


A fashion retailer saw a 230% increase in response rate after sending our handwritten notes.


An e-commerce brand saw a sales increase of 33% after sending a handwritten note after first purchase. 


A luxury retailer saw an increase of 58% after sending a handwritten note on their customer journey. 

The Scribe Tribe

We’ve built a diverse community of creative people who all share one similarity – beautiful handwriting. Our Scribe Tribe enables a flexible working environment. Each scribe writes when it suits them, transforming your words into memorable handwritten notes.

Our promise

We know high quality and effective campaigns are what matter to you most. We are committed to ensuring this at every stage of our service.

Quality Assurance

Our dedicated team ensures high quality in every single note

Cost Effective

With a 99% open rate, our notes get results


Send up to 50,000 notes through our platform


Our use of data is secure and fully compliant with GDPR

How it works

We combine tech with personalised handwritten notes to enable you to communicate with your customers directly, in meaningful and memorable ways

Type your custom message

Personalise each individual note as much as you like

Create your branded stationery

Choose a handwriting style and upload your logo

Choose your recipients

Securely upload your recipients’ details with ease

Every note is handwritten by real people

Quality assured and delivered on your selected postal date

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Useful stuff for growing your brand

It's our aim that your business grows, so we've created some handy guides to help you get started with your campaign but also your sales and marketing in general - because when you win we win.

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