Making your Customer Journey more

We enable brands to drive sales and Customer Lifetime Value.

It is not too late to start planning your Christmas campaign with us. Final orders must be in by 2nd December. The schedule fills up fast so get in touch soon.

Christmas is all about spreading love and Inkpact is the perfect way to do that. Whether you want to drive customers to stores, offer a discount or simply say Merry Christmas, we can get your message right into the palm of your customers hands.


Check out our Christmas Page

Human Connection is the Future for Brand Loyalty.

We increase your first to second purchase rate by sending handwritten notes triggered across your customer journey.

Our clients have happy customers that spend more and leave less.

Emotional connection in the mail = outstanding results.

Prices from Just £2.60 per customer

No Robots Here.

We genuinely handwrite hundreds of thousands of notes every month.

700+ people in the UK/US form our Scribe Tribe. Single mothers, those recovering from cancer, affected by COVID, artists and teachers handwrite your cards, supporting their families and moving their lives forward.

OB’s handwritten welcome campaign significantly outperformed their other marketing channels and pushed second purchases.


Increase in basket size with Inkpact

Read more customer loyalty case studies.

Reach Customers your Other Marketing Can't.

No need to fight spam filters or unticked preferences.

  • 99% open rate.
  • get customers undivided attention.
  • they read it, they love it, they share it.
  • measurable results, trackable ROI.
  • make your CRM system work harder for you.
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Your stationery design, your branding.

Our stationery is FSC approved and we offer seeded card options.

Chat to one of our CRM & Loyalty Experts.

See how Inkpact can transform your customer journey with a 30 minute intro call with one of our customer-obsessed team.

Take a look at some of our blogs written by our CRM & Loyalty Experts!

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Shopify Dashboard

Soon to be your Favourite CRM Activity.

Do you use Shopify, Magento, Exponea or another E-commerce/CRM tool?

Quickly integrate with your CRM tool and easily create triggers to send handwritten notes throughout your customer journey.

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“At BrewDog our community and customers are at the heart of everything we do and it’s really important to us that we connect in a personal and authentic way.

Inkpact enables us to do this using a really human and tangible approach and as well as delighting our customers”

EmmaHead of CX, Brewdog

“Inkpact delivered on an incredible Christmas campaign for us “Give a little love”. Our ambition was to give love to as many customers as possible and we did just that, Inkpact sent magic through the post. Our members were delighted, and so were we! We saw an organic flood of posts on social media from very happy recipients, and even some customers driving into store to thank our Partners in person. Huge thanks to all the scribes and the team at Inkpact.”

IndiaCRM Manager, John Lewis

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Want to find out more about how we can help you transform your customer journey?

We’d love to chat

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    Are the notes genuinely handwritten or printed?

    All of our notes and envelopes are genuinely handwritten by one of our Scribe Tribe. They are a huge group of incredible humans from all over the UK & US, writing your notes from their kitchen tables. Each and every one of them has their own story and they are all brought together through Inkpact.

    How do you check for spelling mistakes/quality?

    We have wonderful people writing your letters and notes, and being human we have to make sure there are no human errors! We have created a thorough Quality Assurance process whereby a photograph of every single message gets uploaded to the Inkpact platform by the writer and is quality checked in house before it is approved to be posted.

    What’s the turnaround time?

    Single Campaigns

    The fastest turnaround time from purchase to post date is 7 working days. The date you pick on our platform will be the day it is posted to your recipients.

    Frequent Campaigns

    The turnaround time on a subscription plan is a speedy 3-working-day turnaround. Please note: the first campaign that you schedule using the recurring feature will be 7 working days and 3 working days from then onwards as standard.

    Can I use branded stationery?

    Yes absolutely!

    Option 1

    Logo printed up top, handwritten message in the middle and text printed in the footer.

    Logo: Your logo can be sized and positioned as you wish. Make sure you’ve got a high-resolution JPEG or PNG file of the logo you wish to use.

    Footer: Insert any text you like, in the font and colour you wish. Have a think about what you want to go in the footer of your message. Maybe it’s some text about your business or a lasting message, or something simple like your social media handles or contact details.

    Note Format

    Option 2

    Upload artwork to be printed on the reverse of the stationery and your message will be handwritten on the opposite side.

    The artwork specs for uploading designs are:

    • Dimensions without bleed: A6 = 105 x 148mm, A5 = 148 x 210 mm, A4 = 210 x 297 mm.
    • Pixels: minimum 300 dots per inch
    • File size: maximum 25 MB

    Note Format

    How many notes can I send?

    How many customers do you have? Our service is very flexible. We send anywhere between 1,500-50,000 notes per month.

    Can I choose a handwriting style?

    Yes! Our writers are banded into 3 categories for you to choose the style that best suits your brand. The categories are clean, modern & flourish. See examples below.