About Us
Making work, marketing and the world a little more human.
Who We Are
We're a team of psychology-obsessed, stationery-loving performance marketers on a mission to make marketing more human.
Inkpact is where data meets emotion, where neuroscience meets creativity, and where technology enables genuine connection at scale.
We've worked with hundreds of brands to send millions of personalised handwritten notes — each one crafted to spark loyalty, love and action.
At our core, we're performance marketeers who care deeply about impact. We love that every campaign delivers incredible ROI for brands while creating real income and opportunity for our community of writers.
For us, it's a win–win. Brands grow. People thrive. Customers feel.
Our Mission
To make work, marketing and the world a little more human.
We're reimagining what it means to grow a brand by replacing cold automation with moments of warmth, empathy and genuine connection.
Every decision we make, from how we treat our clients to how we design our technology, is guided by one simple principle: put people first, always.
We're building a company where impact and excellence go hand in hand — where creativity, data and humanity coexist beautifully.
Our Founder
Chief Human Connector
Charlotte Pearce
Charlotte is the founder of Inkpact. From a big idea with a small start, her belief that technology should be a lever to bring people closer together — paired with her obsession with psychology and her background in social impact — led us here.
You'll often find her on stage talking about making direct mail sexy and performance-driven again, inspiring rooms full of marketers to think differently about human connection. She wears her leather jacket almost 365 days a year and has probably read every personal development book out there. It's fair to say she loves Oprah and Tony Robbins more than most.
Charlotte has won countless awards, including being named in Forbes 30 Under 30, but if you asked her what she's most proud of, she'd tell you it's creating and juggling all five of her "kids." Inkpact was her first baby, followed by her two amazing stepchildren Flo and JJ, and her two little boys, Iroh and Ozai.
She leads with heart, humour and a deep belief that kindness and connection are the future of business — and that you can build a world-class company without losing your humanity.
Our Scribes
The humans behind the handwriting.
At the heart of Inkpact are our 1,500 talented scribes — the real humans behind every handwritten note.
They are parents, students, artists and creatives who choose flexible, meaningful work that fits their lives. They bring warmth, artistry and care to every message that leaves our studio.
We are proud to be a social enterprise, giving hundreds of people across the UK and beyond the chance to earn fairly, work flexibly and feel connected to something bigger.
When a brand sends an Inkpact note, they are not just building relationships with customers — they are creating opportunities for people.
Connection for your customers. Purpose for our people.
Where the best marketers come to connect.
We believe human connection should exist not only between brands and customers, but also between marketers themselves.
That's why we created the CRM Leaders Club — a thriving community of more than 500 CRM and loyalty experts from some of the world's most loved brands.
It's where marketing leaders gather to share insights, swap stories and co-create the future of emotionally intelligent marketing.
From roundtables to workshops and fireside chats, it's a space to get inspired, stay ahead and connect beyond the algorithm.
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
— Maya Angelou
We believe that your customers are your best influencers and that retention is your greatest lever for growth.
Unlock your most powerful growth channel with direct mail and watch your brand connect, resonate and scale.
Ready to Connect?
Let's talk about how Inkpact can help your brand create meaningful connections that drive real results.