Question 1

How does Inkpact actually work?

Accepted Answer

Inkpact turns your customer data into automated, personalised handwritten mail. We integrate with your CRM or eCommerce platform so that when a customer takes an action like making a first purchase, hitting a milestone, or lapsing, a real person from our Scribe Tribe handwrites and sends a beautifully branded note or gift within days. It's programmatic, trackable and proven to drive repeat orders and long term loyalty.

Question 2

What kind of results can we expect?

Accepted Answer

Brands typically get between 5x and 5,000x ROI from their campaigns. We'll model your expected ROI before you start, based on audience size, triggers and product value, so you know exactly what success looks like.

Question 3

How quickly can we launch a campaign?

Accepted Answer

Most brands go live within two to four weeks. Our team handles everything from creative concept, copywriting and artwork setup to CRM integration and fulfilment so you can move fast and see results quickly.

Question 4

How does it integrate with our CRM or tech stack?

Accepted Answer

We integrate with most major CRMs and ESPs including Shopify, Klaviyo, HubSpot, Ometria and Salesforce. You can trigger handwritten notes automatically based on any customer event such as first purchase, birthday, anniversary, churn or VIP tier change.

Question 5

Who actually writes the notes?

Accepted Answer

Our Scribe Tribe is a global community of over 1,500 trained writers, from artists and parents to teachers and creatives. Every note is handwritten using real pen and ink, quality checked for accuracy, and sent with your branding. It's the ultimate blend of human warmth and marketing precision.

Question 6

How scalable is handwritten direct mail?

Accepted Answer

Completely. Whether you need 1,000 or 150,000 personalised notes, we have the people, process and tech to handle it. Brands like Victoria Beckham, Space NK and Orlebar Brown already scale globally through Inkpact.

Question 7

Is Inkpact sustainable?

Accepted Answer

Yes. It's one of the most sustainable marketing channels you can use. We use FSC certified, recycled and recyclable paper, and all gifting is plastic free and locally sourced. Compared to digital marketing, handwritten mail has a lower overall carbon footprint per engagement, because it's highly targeted, written only on demand and designed to be kept rather than discarded.

Question 8

Do customers really respond to handwritten mail?

Accepted Answer

Yes. The data backs it. Handwritten mail has open rates over 99%, is read by nearly every recipient and triggers an emotional response digital channels can't replicate. Customers not only convert; they talk about it, post it and remember your brand.

Question 9

How secure is our customer data with Inkpact?

Accepted Answer

Very. We operate at enterprise-grade security levels with full 256-bit SSL encryption for all data in transit and at rest. Your data is hosted on secure Azure cloud servers within the EEA, with strict access control, 24/7 monitoring and SOC 2 Type II and ISO 27001-certified infrastructure.

Ask us anything.

Getting Started

Integration & Technology

The Scribe Tribe

Scale & Operations

Creative & Branding

Sustainability

Pricing

Campaign Performance

Security & Compliance

Ready to Transform Your Customer Relationships?

Ask us anything.

Getting Started

How does Inkpact actually work?

What kind of results can we expect?

How quickly can we launch a campaign?

How do we get started?

Integration & Technology

How does it integrate with our CRM or tech stack?

How do you measure performance?

The Scribe Tribe

Who actually writes the notes?

Can I choose my handwriting style?

Do you write in multiple languages?

Scale & Operations

How scalable is handwritten direct mail?

What about quality assurance?

Creative & Branding

How do we handle creative, messaging and tone of voice?

Can I brand them or choose my own format?

Can we use Inkpact for gifting?

Sustainability

Is Inkpact sustainable?

Pricing

What's the price per notecard?

Campaign Performance

What types of campaigns perform best?

Do customers really respond to handwritten mail?

Security & Compliance

How secure is our customer data with Inkpact?

Are you compliant with industry security standards?

How do you ensure ongoing security and quality?

Where is my data stored and who can access it?

Ready to Transform Your Customer Relationships?