Why Inkpact?

There is something special about receiving a handwritten note. It evokes a feeling of being valued, knowing the time and effort it’s taken to write it. We are moving towards an ever more digital existence, but we believe nothing beats the power of the pen. We help businesses grow by creating personal connections at every step of the customer journey. We make an impact and get results.

Welcome to the Inkpact community.

Charlotte Pearce (CEO & Founder)

Our promise

We know high quality and effective campaigns are what matter to you most. We are committed to ensuring this at every stage of our service.

Quality Assurance

Our dedicated team ensures high quality in every single note

Cost Effective

With a 99% open rate, our notes get results


Send up to 50,000 notes through our platform


Our use of data is secure and fully compliant with GDPR

Inkpact builds real relationships

Create memorable moments at every stage of the customer journey. We help sellers and marketeers personally prospect, open doors, nurture leads, thank, re-engage, and delight customers


Handwritten envelopes stand out and help our clients to get noticed by their customers.


Our clients have tracked response rates, recording over double the replies in comparison to email.


On average, 33% of responses our clients receive from their campaigns turn into sales.


Over half of customers who receive handwritten notes will go on to make another purchase.

Inkpact for sales

We sent personalised handwritten notes to prospective clients of a global coaching and mentoring company. The results:

  • 1 in 3 recipients responded to our notes
  • 33% of the responses turned into sales
  • Only 1 in 10 responded to an email
See Case Studies

Inkpact for marketing

We sent personalised handwritten notes to customers of a well-known men’s swimwear brand. The results:

  • 30% increase in basket size
  • 58% increase in repeat purchase
  • 20% more revenue than email campaign
See Case Studies
We want to forge a human connection with our customers, so they become a strong advocate of our brand and stay with us longer. We have worked with Inkpact to connect and create meaningful moments for our customers. These have been very successful, and we are looking forward to working with them more.
Laura - Head of Marketing at Good Energy 
We wanted something special for our pledgers. A handwritten note via Inkpact provides that personal touch we were looking for. I am delighted with the service and my account manager.
Anisha - Legacy at Macmillan Cancer Support
We’re really pleased with the number of positive comments our customers have made regarding our personalised, handwritten postcards. This in turn has had a positive impact on the number of customers we’ve retained year on year, whilst remaining cost competitive when compared to other marketing channels.
Orlebar Brown - CRM Manager of Orlebar Brown
Our members are everything to us. With Inkpact we can show them how much we value them in a way that is in keeping with and enhances our brand. Our customers love the personal touch that a handwritten note brings.
Tamara Lohan - Co-Founder of Mr & Mrs Smith
We love the personal touch of sending handwritten messages and adding that little bit extra to our customer communications. With Inkpact it’s so simple to brand our own stationery and their website makes it all so easy to manage.
Sally Haswell - Marketing manager at Secura

Automate and Integrate

We’ve made sending a handwritten note as easy as sending an email. Connect Zapier, Salesforce or API’s into your internal systems to integrate handwritten notes into your customer journey.


  • Trigger automated messages
  • Stored on customer record
  • Generate results in one click!

Your API

  • Trigger automated messages
  • Securely integrate
  • Less than 20 minutes to set up


  • Integrate with 800+ apps
  • Trigger automated messages
  • Go from new customer to handwritten note in one click

Sustainability & ethics

We are a social enterprise working towards improving our impact on society and protecting the environment. We work with likeminded brands who share our vision for a sustainable future.

Our paper is made by Conqeuror, who’s entire range is both FSC certified and officially Carbon Neutral. Our gifts are thoughtfully sourced from companies who share our values. We use recycled materials in both our products and our packaging.

Find out more

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