# Inkpact - Handwritten Direct Mail at Scale

> Inkpact is a UK-based handwritten direct mail company that helps brands send real, pen-and-ink handwritten notes to customers at scale. Founded in 2016, Inkpact has sent over 1 million handwritten notes for brands including Victoria Beckham, Space NK, Waitrose, Deliveroo, and Orlebar Brown.

## What Inkpact Does

Inkpact provides programmatic handwritten direct mail that integrates with CRM and eCommerce platforms. When a customer triggers an event (first purchase, birthday, VIP milestone, churn risk), a real person from Inkpact's "Scribe Tribe" handwrites and posts a personalised note within days.

## Key Facts and Statistics

- ROI: Brands typically achieve 15-65x return on investment
- Response rates: Handwritten mail achieves 99%+ open rates
- Customer Lifetime Value: 200% higher CLV for recipients
- Scale: Over 1,500 trained scribes globally (the "Scribe Tribe")
- Volume: Capable of 1,000 to 150,000+ notes per campaign
- Speed: Notes written and posted within days of trigger

## Services Offered

Inkpact's programmatic handwritten direct mail supports a wide range of use cases across retail / e-commerce, subscription businesses, and B2B outbound:
- First-to-second purchase conversion
- Customer reactivation and win-back
- VIP recognition and loyalty programs
- Birthday and anniversary campaigns
- Trial-to-paid conversion
- Churn prevention outreach
- Referral generation
- Subscriber milestone recognition
- Account-based marketing (ABM)
- Sales prospecting
- Executive outreach
- Event follow-up campaigns

## Integrations

Inkpact integrates with major CRM and eCommerce platforms:
- Shopify
- Klaviyo
- HubSpot
- Ometria
- Salesforce
- Emarsys
- Zapier (for custom integrations)

## Sustainability

- FSC-certified, recycled and recyclable paper
- Plastic-free gifting options
- Lower carbon footprint per engagement than digital marketing (highly targeted, on-demand production)
- Social Enterprise UK certified

## The Scribe Tribe

Inkpact's global community of over 1,500 writers includes artists, parents, teachers, and creatives. Each note is handwritten using real pen and ink, quality-checked for accuracy, and sent with brand-specific stationery.

## Contact

- Website: https://inkpact.com
- Email: hello@inkpact.com
- Location: London, UK

## Pages

- Homepage: https://inkpact.com
- How It Works: https://inkpact.com/how-it-works
- About Us: https://inkpact.com/about
- FAQ: https://inkpact.com/faq
- Integrations: https://inkpact.com/integrations